Working with Think Tank, step by step
Submit a problem, select a team, prepare, meet and receive a report. Track your case status and next action at every stage.
An illustration of service stages, not the status of a real case.
Clarify the problem
The Client submits a problem. Through follow-up questions, operations refines the central question, constraints and criteria for a useful outcome.
- Input
- Context, concern and expected outcome
- Output
- Problem brief and expected outcome
Bring complementary perspectives together
Relevant Experts and complementary Contributors are proposed. Each invitation states the role and response deadline. Acceptance alone does not confirm the session time.
- Input
- Knowledge the problem needs
- Output
- Proposed team and member invitations
Prepare the session plan
After the required members accept, the schedule and agenda are recorded. Members can see the plan and information they are authorised to access in their accounts.
- Input
- Accepted team and session goal
- Output
- Time, agenda and access instructions
Keep the discussion focused
The Facilitator guides time and participation. Analysis, questions, decisions and actions are recorded in the authorised case workspace. Recording and AI processing require their own policy and consent.
- Input
- Problem brief and agenda
- Output
- Notes, options and suggested actions
Prepare an outcome people can follow up
The report records the discussion's conclusions, options, risks and next steps, with traceable versions. A draft, including AI-generated text, is not a final report until it has been reviewed and published.
- Input
- Session conclusions and documentation
- Output
- Final report and action plan
What should the report make clear?
This example uses a fictional shop. The options explain the report structure; they are not ready-made advice for a real business.
Problem: Fewer customers return.
We want to understand which data is missing about the post-purchase experience and which small change we could test.
- Expected outcome
- Options to investigate and the next step in collecting data
- Example limitation
- Avoid broad changes before there is enough evidence
How can we encourage repeat purchases?
Which part of the post-purchase experience deserves closer investigation?
Collect data and compare options before a wider rollout.
Before you start
Invitations, schedules and calls have separate statuses. Joining a call is not recording consent. An AI draft is not a final report. Scores, ranks and compensation have no official effect until their respective policies are approved.
Privacy noticeDescribe the problem as you see it.
An initial description is enough. The Think Tank team will work with you on missing information and follow-up questions.